Oakland County is more than just a workplace. It is a place where you can make a real difference. As one of Michigan’s leading public service organizations, we are committed to strengthening communities, delivering essential services, and improving the quality of life for nearly 1.3 million residents.

When you join our team, you become part of a mission-driven workforce guided by integrity, innovation, and a passion for public service. We offer competitive pay, comprehensive benefits, and the opportunity to do meaningful work that matters. Apply today and help shape the future of Oakland County, where we are All Ways Moving Forward.

For more information about Oakland County benefits and employee perks, please visit:

https://www.oakgov.com/government/human-resources/benefits/new-hire

This position is represented by the UAW union.

Do you enjoy solving technical challenges and helping others feel confident using technology? As a User Support Specialist I at Children’s Village, you will support staff by ensuring key software systems run smoothly for a campus dedicated to serving youth. You will act as a bridge between the department and Information Technology, troubleshoot system issues, assist with software improvements, and train staff on technology tools that support operations and care delivery. This role is perfect for someone who enjoys variety, teamwork, and using technology to make a meaningful impact.

What You’ll Do:

• Support department staff by troubleshooting software issues and coordinating with IT and vendors to resolve problems.
• Assist in the implementation, testing, and maintenance of department software and related systems.
• Train team members on County and proprietary software and prepare user-friendly instructional materials.
• Coordinate the setup and movement of computer equipment and ensure proper system configuration.

Why You’ll Love This Job:

• Make a meaningful contribution by supporting technology that helps staff serve youth and families.
• Gain hands-on experience in software support, training, and systems coordination in a unique human-services environment.
• Work closely with IT professionals and department staff while developing strong communication and problem-solving skills.
• Be part of a mission-driven campus where teamwork and service make a real difference every day.

At Children’s Village, your work truly matters. You’ll be part of a mission-driven team committed to helping youth thrive, providing not just care, but hope, stability, and opportunity. If you enjoy helping others, solving technical challenges, and supporting meaningful work through technology, this role offers a rewarding opportunity to grow your skills and serve your community.

At the time of application, applicants must:

1. a. Possess a Bachelor’s Degree from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
   
   b. Have had at least one (1) year of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades;
   
   OR
   
   
2. a. Possess an Associate’s Degree or equivalent education from an accredited college or university with a major in Computer Science, Information Systems, Business Administration, Public Administration, Criminal Justice, or a related field.
   
   b. Have had at least three (3) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades;
   
   OR
   
   
3. a. Must be a high school graduate or have a certificate of successful completion of the General Education Development (GED) test.
   
   b. Have had at least five (5) years of full-time work experience in one or more of the following areas: creating and maintaining databases, systems analysis, training users on systems, systems testing, systems implementation, or systems software upgrades.
   
   
4. Possess a valid motor vehicle operator’s or chauffeur’s license.

Must maintain a valid motor vehicle operator's or chauffeur's license.

EEO Statement

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Inclusion Statement

Oakland County is committed to welcoming applicants from all backgrounds, including those with prior convictions, as we believe in providing equal opportunities for all. We value the unique perspectives and experiences each individual brings to our team and are dedicated to fostering an inclusive, supportive workplace. If you have the skills and qualifications for the position, we encourage you to apply. All candidates are evaluated based on their ability to meet the job requirements, legal obligations and thrive in our organization. All ways, MOVING FORWARD.